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Hagley Surgery

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.


FLU VACCINATIONS - Book Yours NOW!

flu

If you are:

  • pregnant,
  • 65 years or Over,
  • a child aged 2-3 ,get
  • Live with someone who's at high risk of coronavirus (on the NHS shielded patient list) or you expect to be with them on most days over winter
  • Receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • Obese (with BMI>40),
  • With the additional risk of severe consequences of COVID to our Black, Asian and Minority Ethnic  (BAME) patients, it is particularly important that you take up this flu vaccination offer this season if you fall into one of the eligible patient groups listed,
  • Health and social care staff employed by a registered residential care/nursing home or registered domiciliary care provider and health and care staff employed by a voluntary managed hospice provider,
  • OR suffer from asthma, diabetes or immunosuppression, have a heart, kidney or lung condition, have suffered a stroke or transient ischaemic attack,

you are considered at greater risk from flu and the implications can be serious.

The demand for vaccination this year will be extremely high so please ensure you book your appointment and reserve your vaccine.

  • Appointments are available from 19th September
  • Strictly APPOINTMENTS ONLY - NO WALK INS.

Flu vaccination is available to our eligible patients every year at the surgery to help protect them against flu and its complications.

Due to COVID, we are expecting greatly increased demand for flu vaccinations in the coming months, and with the COVID threat, it is our absolute priority to help our patients stay fit and healthy during the coming winter months.  We would like to take this opportunity to reassure you that the surgery has measures in place to ensure that our patients feel safe when attending for their appointments. To ensure that we are able to maintain social distancing we ask that when you attend for your appointment you arrive at the appointed time you have been given, and that you wear a facemask or covering.  All of our staff will be wearing PPE and will be signposting you where to go when you arrive.

Take action today and BOOK your FLU appointment!

You can book online, or by calling the surgery


Flu vaccination  is available to our eligible patients every year at the surgery to help protect them against flu and its complications.

Due to COVID we are expecting greatly increased demand for flu vaccinations in the coming months.

More than ever, during the Covid threat we want to give our eligible patients their flu jab; we have planned our capacity to be able to give this important protection to our patients, here at the Surgery.

Delivery of our Flu Vaccinations are expected week commencing 14th September.

The Surgery will be holding flu clinics at weekends along with weekdays throughout September and October.

Those eligible patients who are over 65 or those who are in the at risk category due to a long-term health condition,  will be able to book their appointment online or by contacting the surgery from Monday 10th August.

 

It is our absolute priority to help our patients stay fit and healthy during the coming winter months, and patients can be reassured that the Surgery has measures in place to ensure that patients feel safe when attending for their appointments. Our staff will be wearing Personal Protective Equipment and patients will be asked to wear a face covering or mask.

 

Following the recent Government announcement that the flu vaccination will be expanded to include patients aged 50-64, we await further guidance. Once vaccination of the most ‘at-risk’ groups is underway, the Department of Health and Social Care will work with GP Practices to open the programme further to invite eligible patients. We will be pleased to offer these vaccinations too at the surgery, as soon as the rules are known.


We recognise the challenges faced within families during the Covid 19 period has exacerbated the challenges families face in bringing up children.  There are times when a family needs help and support. Early help means providing support as soon as a problem emerges, at any point in a child’s life, from pre-birth through to teenage years.

 

Here to Help  is part of Worcestershire’s response to Covid19. Information is available through their website:  Here2Help Website http://www.worcestershire.gov.uk/here2help

or call 01905 768053.

Here2help Supporting Happy Parental Relationships Website contains a range of self-help information and links http://www.worcestershire.gov.uk/info/20793/here2help_supporting_happy_parental_relationships


Important information about the coronavirus (COVID-19)

 

The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

 

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

 

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

 

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough

 

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

 

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

 

Only call 111 if you cannot get help online.

 

Stay At Home advice can be found here.

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here


BEWARE OF SCAMMERS

There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.


ONLINE APPOINTMENTS - Updated information

In line with recent guidance, Hagley Surgery is minimising the footfall to the surgery at the moment.

All patients will be have a telephone call with the Dr first and only asked to attend the surgery if is required. The Dr may call from an unknown number.

We have allocated as many of the team to be answering your calls as quickly as possible and we thank you for your co-operation at this time.  

If you have not already, now would be a good time to request online patient access information to register for your account; you can then book telephone contact or order repeat prescriptions over the phone without phoning us.

We thank you for you co-operation.

 


 SELF ISOLATION:

How to avoid spreading or catching:

There are things you can do to reduce the spread

Cover your mouth and nose with a tissue or sleeve (not hands) when you sneeze

Discard tissues immediately

Wash you hands with soap and water often – use a hand sanitiser gel if soap and water are not available

Avoid close contact with people who are unwell

 

Don’t touch your eyes, nose or mouth if your hands are not clean

What is self Isolation?

If you are asked to self isolate this is what you should do

Stay at home

Stay away from work, schools or public places

Do not use public transport or taxis

Ask friends or families to run errands for you

Avoid visitors coming to your house – it is ok for delivery of food or essential items.

 

You may be asked to do this for 14 days to reduce the spread of infection to other people

 

 

What is the treatment for Coronavirus?

There is currently no treatment for this illness

Antibiotics do not help as they do not work against any virus

Any treatment that you are advised to take will be to treat the symptoms not fight the illness

Self Isolation for 14 days

 

 

More information is available at:

 

https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-travellers/

 

https://www.nhs.uk/conditions/coronavirus-covid-19/common-questions/

 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public


ASK MY GP

Ask My GP

Same day, personalised care. With your own GP.

To Access ASK MY GP - click on the image

  • It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
  • In working hours, we can usually get back to you within the hour - it may be longer at busy times
  • All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  • You can choose a particular named GP if you wish (so long as they are working that day)
  • You may chose a telephone or email response
  • You can login now, without any paperwork

PLEASE NOTE: askmyGP is an e-consultation and should not be used for booking an appointment online.  If you wish to book an appointment online please do so via: Patient Access



Patient access

To use our online services, which enables you to book appointments and order repeat prescriptions

We ask you to come into the surgery and please bring 2 forms of ID (one needs to be photo ID).

Please click here to be taken to the Patient Access website for more information

patient access logo


New Telephone System

The Wyre Forest Health Partnership has changed its telephone system.  Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected.  The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.


Extended Access

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.

These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.

Allocated Named GP

All patients that are now registered at Hagley Surgery have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to. Please see our 'further information' section on the right.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Patient Survey 2013/14

Thank you to everyone who took part in our 2013/14 patient survey. Please click here to see our final report: Patient Survey

Patient Participation Group 

Report 2014/2015


Future of Acute Hospitals


It’s going to be a busy winter... so help us help you by being prepared:

  • Make sure you don’t run out of prescribed medication – order on time

  • Remember colds, flu and most sore throats do not need antibiotics

  • Your pharmacist can also give you advice and treatment

For initial advice about your symptoms visit:

www.nhs.uk


Wyre Forest Health Partnership

Following the merger in December 2014 of 5 practices and a further admission in December 2015, Wyre Forest Health Partnership now comprises of 6 sites with 40 Partners looking after 73 000 patients, helped by 203 staff!

Clare Nock, Chief Executive Officer, Wyre Forest Health Partnership

'Working together across 6 sites, one valued and committed team, combining innovation and integrity to provide the best possible quality of care for our patients'

(Site updated 15/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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