Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
To learn more please click here to find leaflets on COVID-19 vaccine.
Due to COVID we once again are expecting greatly increased demand for flu vaccinations in the coming months.
We have planned our capacity to be able to give this important protection to our patients, here at the surgery, and therefore we urge you to book your vaccine with us as soon as possible.
The Surgery will be holding flu clinics at weekends along with weekdays throughout September and October.
To ensure that we are able to maintain social distancing we ask that when you attend for your appointment you arrive at the appointed time you have been given, and that you wear a facemask or covering.
The demand for vaccination this year will be very high so please ensure you book your appointment and reserve your vaccine.
- Appointments are available from 18th September
Take action today and BOOK your FLU appointment! You can book online, or by calling the surgery on 01562 881700
There will be 3 vaccines available this year:
- FLU - Over 65
- FLU – Under 65
- *CHILDREN (Dedicated clinics, dates TBC)
*All children age 2 and 3 years old on 31st August of the current ﬂu season are oﬀered ﬂu vaccination at their GP Surgery. Children in at risk group aged between 6 months and less than 18 years of age are also able to book*
- 50 years old or over
- *Serious long-term health condition
- Living in a long-stay residential care home or another long-stay care facility
- Receive a carer's allowance, or you're the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- Live with someone who's at high risk of coronavirus (on the NHS shielded patient list) or you expect to be with them on most days over winter
* Serious long-term health condition, including:
- Chronic (long-term) respiratory diseases, such as asthma (that requires an inhaled or tablet steroid treatment, or has led to hospital admission in the past), COPD, emphysema or bronchitis
- Chronic heart disease, such as heart failure
- Chronic kidney disease
- Chronic liver disease, such as hepatitis
- Chronic neurological conditions, such as Parkinson’s disease Motor Neurone disease, MS, cerebral palsy
- Learning disability
- problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
- a weakened immune system as the result of conditions such as HIV or Aids or medicines such as steroid tablets or chemotherapy
- being seriously overweight (a BMI of 40 or above)
With the additional risk of severe consequences of COVID to our Black, Asian and Minority Ethnic (BAME) patients, it is particularly important that you take up this flu vaccination offer this season if you fall into one of the eligible patient groups listed.
Prior to the Covid pandemic WFHP had for several years been offering a remote consultation service, by telephone.
This avoided long waiting times building to be seen by a clinician as there was always availability on the day if required. This way of consulting has now extended to include remote consultations by video and on-line ie “e-consults”. We continued throughout the Pandemic and still always do, offer Face to Face appointments following a remote consultation in agreement with the patient, if it is helpful to management of the patient’s presenting problem.
Click here to access Share Care Record - Partner Organisations
New Shared Care Record delivering better, safer care for all our patients
We wanted to let you know that we are finally connecting our systems to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients.
As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care.
It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits.
Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential.
The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes.
The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it.
For more information, please visit: https://herefordshireandworcestershireccg.nhs.uk/health-services/shared-care-record
Contact us online today! Avoid the queue ...
AccuRx Online Consultation
AccuRx are a technology company, who build software for GPs, hospitals and other healthcare providers to help you communicate with each other. Please click here to find out more information
Patient Access - 'Take control of your healthcare'
Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.
NHS App - To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.
You can also access NHS App services from the browser on your desktop or laptop computer.
You can still call the surgery to get in touch, these are just alternative methods of contact
We recognise the challenges faced within families during the Covid 19 period has exacerbated the challenges families face in bringing up children. There are times when a family needs help and support. Early help means providing support as soon as a problem emerges, at any point in a child’s life, from pre-birth through to teenage years.
Here to Help is part of Worcestershire’s response to Covid19. Information is available through their website: Here2Help Website http://www.worcestershire.gov.uk/here2help
or call 01905 768053.
Here2help Supporting Happy Parental Relationships Website contains a range of self-help information and links http://www.worcestershire.gov.uk/info/20793/here2help_supporting_happy_parental_relationships
Important information about the coronavirus (COVID-19)
The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
We are seeking a GP happy to work across all of our five sites supporting all of our practices.
This really is an exciting opportunity to work in one of our friendly forward thinking practices located within the beautiful Wyre Forest.
Our five sites: Kidderminster Medical Centre, Church Street Surgery, Bewdley Medical Centre, Stourport Medical Centre and Hagley Surgery.
For more information or to arrange an informal chat or to look around please contact Stacy Kirby; Stacy.firstname.lastname@example.org or
Tel: 01299 848 233
ONLINE APPOINTMENTS - Updated information
In line with recent guidance, Hagley Surgery is minimising the footfall to the surgery at the moment.
All patients will be have a telephone call with the Dr first and only asked to attend the surgery if is required. The Dr may call from an unknown number.
We have allocated as many of the team to be answering your calls as quickly as possible and we thank you for your co-operation at this time.
If you have not already, now would be a good time to request online patient access information to register for your account; you can then book telephone contact or order repeat prescriptions over the phone without phoning us.
We thank you for you co-operation.
How to avoid spreading or catching:
There are things you can do to reduce the spread
Cover your mouth and nose with a tissue or sleeve (not hands) when you sneeze
Discard tissues immediately
Wash you hands with soap and water often – use a hand sanitiser gel if soap and water are not available
Avoid close contact with people who are unwell
Don’t touch your eyes, nose or mouth if your hands are not clean
What is self Isolation?
If you are asked to self isolate this is what you should do
Stay at home
Stay away from work, schools or public places
Do not use public transport or taxis
Ask friends or families to run errands for you
Avoid visitors coming to your house – it is ok for delivery of food or essential items.
You may be asked to do this for 14 days to reduce the spread of infection to other people
What is the treatment for Coronavirus?
There is currently no treatment for this illness
Antibiotics do not help as they do not work against any virus
Any treatment that you are advised to take will be to treat the symptoms not fight the illness
Self Isolation for 14 days
More information is available at:
If you wish to book an appointment online please do so via: Patient Access
To use our online services, which enables you to book appointments and order repeat prescriptions
We ask you to come into the surgery and please bring 2 forms of ID (one needs to be photo ID).
Please click here to be taken to the Patient Access website for more information
New Telephone System
The Wyre Forest Health Partnership has changed its telephone system. Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected. The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.
GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.
Allocated Named GP
All patients that are now registered at Hagley Surgery have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to. Please see our 'further information' section on the right.
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
Patient Survey 2013/14
Thank you to everyone who took part in our 2013/14 patient survey. Please click here to see our final report: Patient Survey
Patient Participation Group
It’s going to be a busy winter... so help us help you by being prepared:
Make sure you don’t run out of prescribed medication – order on time
Remember colds, flu and most sore throats do not need antibiotics
Your pharmacist can also give you advice and treatment
For initial advice about your symptoms visit:
Wyre Forest Health Partnership
Following the merger in December 2014 of 5 practices and a further admission in December 2015, Wyre Forest Health Partnership now comprises of 6 sites with 40 Partners looking after 73 000 patients, helped by 203 staff!
Clare Nock, Chief Executive Officer, Wyre Forest Health Partnership
'Working together across 6 sites, one valued and committed team, combining innovation and integrity to provide the best possible quality of care for our patients'
(Site updated 09/09/2021)