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Practice Management

Grant Moreton - Site Manager


Sophie Brooker

Practice Administrator

Administration

Corinne Pearson, Gail Miastowski and Anita Barber

Reception

Anita Barber, Suzanne Wright, Josie Jones, Jane Pugh, Rachel Cooney and Deborah Lloyd 

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.

Secretaries

Joanne Round, Dawn Smart

Our secretaries type all the referral letters.

Referrals and Your Right to Choose

If you need to go to hospital to see a specialist, you have the right to choose which hospital you're referred to by your GP. This legal right, which was introduced in April 2009, lets you choose from any hospital offering a suitable treatment that meets NHS standards and costs.

You can choose a hospital according to what matters most to you, whether its location, waiting times, reputation, clinical performance, visiting policies, parking facilities or patients comments.

A choice of hospital is available for most patients and in most circumstances. Exceptions include emergency and urgent services, cancer, maternity and mental health services.

There are no costs involved of you're an NHS patient. All the hospitals that you can choose from provide treatments to NHS patients free of charge, including the independent (private) ones.

Once I've made my choice, how do I book a hospital appointment?

If your GP refers you through the Choose & Book system, you will be sent a password and reference number by Hagley Surgery that allows you to book your appointment online or over the phone. The Choose and Book appointments line is open every day between 7am and 10pm:

  • Phone: 0845 608 8888
  • Textphone: 0845 850 2250
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website